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  • Mission

    Case Management Intermediate

    5 Modules

    4 Challenges

    5 hrs 55 mins

    Visible to all users
  • Continue learning about case management using Pega Platform™.

  • Challenge

    Automating actions when a property value changes

    3 Tasks

    15 mins

    Visible to all users
  • The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...

  • Challenge

    Circumstancing rules on a single variable

    3 Tasks

    30 mins

    Visible to all users
  • TGB sends an email to a candidate to extend an offer of employment. TGB company policy gives the candidate 72 hours to respond to the offer. However...

  • Challenge

    Circumstancing rules on multiple variables

    4 Tasks

    30 mins

    Visible to all users
  • As a part of the onboarding process, TGB sends an email that provides the employment start date to each new employee and contractor. This email also...

  • Challenge

    Configuring flow action pre- and post-processing

    3 Tasks

    20 mins

    Visible to all users
  • Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...

  • Challenge

    Configuring parallel processing

    5 Tasks

    20 mins

    Visible to all users
  • At TGB, candidates for an open position are interviewed by three to six existing employees. The existing interview process in the HRApps application...

  • Challenge

    Configuring rule resolution

    3 Tasks

    25 mins

    Visible to all users
  • Human Resources (HR) business partners create benefits enrollment and employee evaluation cases on behalf of TGB employees. To ensure that each case...

  • Challenge

    Designating a relevant record

    7 Tasks

    30 mins

    Visible to all users
  • The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...

  • Challenge

    Overriding case urgency

    2 Tasks

    10 mins

    Visible to all users
  • Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

  • Challenge

    Queuing a task for background processing

    2 Tasks

    30 mins

    Visible to all users
  • To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...

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