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Integrating external data
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Module
Integrating external data
2 Topics
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Viewing data in memory
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Module
Viewing data in memory
4 Topics
25 mins
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Pega Platform™ provides the Clipboard tool to display data in memory and enables you to review application data and check for correctness, helping you...
Adding an external data source to a data type
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Challenge
Adding an external data source to a data type
6 Tasks
30 mins
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Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Setting up data ingestion
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Challenge
Setting up data ingestion
3 Tasks
40 mins
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The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to the analytical data model for the financial...
Capturing and presenting data
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Module
Capturing and presenting data
3 Topics
45 mins
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Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...
Creating a data relationship
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Module
Creating a data relationship
2 Topics
30 mins
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Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...
Integration errors
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Module
Integration errors
3 Topics
30 mins
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Connectors are used to integrate with external systems. Errors related to application infrastructure or configuration may occur when a connector...
Routing email based on content
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Module
Routing email based on content
3 Topics
25 mins
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
The Data Model
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Module
The Data Model
4 Topics
50 mins
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Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
Validating data in Dev Studio
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Module
Validating data in Dev Studio
2 Topics
25 mins
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Extend the configuration of validate rules in Dev Studio by applying edit validate rules to test data formats, qualifying validation logic, and using...