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Routing work to users
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Challenge
Routing work to users
2 Aufgaben
10 Min.
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Attaching PDF files to a case
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Challenge
Attaching PDF files to a case
2 Aufgaben
10 Min.
Pega Platform 8.8 -
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Automating Decisions with Decision tables
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Challenge
Automating Decisions with Decision tables
2 Aufgaben
10 Min.
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...
Automating Decisions with Decision trees
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Challenge
Automating Decisions with Decision trees
2 Aufgaben
10 Min.
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...
Routing work to users for BAs
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Challenge
Routing work to users for BAs
2 Aufgaben
15 Min.
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Designing a Case Life Cycle for BAs
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Challenge
Designing a Case Life Cycle for BAs
8 Aufgaben
40 Min.
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Creating Insights for BAs
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Challenge
Creating Insights for BAs
2 Aufgaben
25 Min.
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Communicating with users for BAs
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Challenge
Communicating with users for BAs
3 Aufgaben
20 Min.
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During DCO sessions with GoGoRoad stakeholders, it has become apparent that consistent messaging and timely communication are two of the biggest...
Creating Personas and Channels for BAs
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Challenge
Creating Personas and Channels for BAs
4 Aufgaben
20 Min.
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Skipping a Process based on a business context for BAs
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Challenge
Skipping a Process based on a business context for BAs
2 Aufgaben
10 Min.
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Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...