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Automation techniques

Automation techniques and best practices

  • Modul

    Automation techniques and best practices

    9 Themen

    1 Std. 15 Min.

    Pega Robotic Automation 21.1 Visible to: All users
  • Learn how to design and develop robotic automation by using best practices to simplify the development process. These techniques help you understand...

Basic robotic automations

Basic interrogation

Creating and managing teams of users

Components

Out-of-the-box configurations

Configuring common phrases for agents

Creating workgroups and assignment types in Pega Robot Manager

  • Modul

    Creating workgroups and assignment types in Pega Robot Manager

    1 Thema

    10 Min.

    Pega Robot Manager 8.5.1 Visible to: All users
  • Create work groups and assignment types directly in Pega Robot Manager.

Customizing the customer service user interface

  • Modul

    Customizing the customer service user interface

    2 Themen

    15 Min.

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

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