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Decisioning Consultant
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Mission
Decisioning Consultant
5 Missions
1 day 7 Std. 25 Min.
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Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Module
3 Challenges
2 Std. 35 Min.
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Digital Messaging
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Mission
Pega Digital Messaging
8 Module
6 Challenges
6 Std. 10 Min.
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Pega Email Bot Foundation
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Mission
Pega Email Bot Foundation
4 Module
5 Challenges
4 Std. 25 Min.
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Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Application migration
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Modul
Application migration
3 Themen
30 Min.
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An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Application Rulesets
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Modul
Application Rulesets
3 Themen
35 Min.
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Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...
Application versioning
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Modul
Application versioning
1 Thema
15 Min.
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Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Configuring chat queues and routing
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Modul
Configuring chat queues and routing
5 Themen
40 Min.
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
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Modul
Configuring Digital Messaging Manager
8 Themen
1 Std. 10 Min.
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Creating a case from email
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Modul
Creating a case from email
2 Themen
20 Min.
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.