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Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Cases and Case Types in Constellation applications
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Challenge
Linking Cases and Case Types in Constellation applications
4 Aufgaben
35 Min.
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...
Localizing a UI form
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Challenge
Localizing a UI form
3 Aufgaben
45 Min.
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GoGoRoad stakeholders have a requirement to translate the New vendor Case Type to Spanish.
Use the Localization wizard to localize the New vendor...
Managing application access
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Challenge
Managing application access
1 Aufgabe
5 Min.
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GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...
Monitoring the guardrail compliance score
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Challenge
Monitoring the guardrail compliance score
2 Aufgaben
10 Min.
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The GoGoRoad application development team has completed and checked in their work for the day. You evaluate the quality of their work by viewing the...
Refining an Agile Workbench backlog
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Challenge
Refining an Agile Workbench backlog
5 Aufgaben
30 Min.
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Securing an application using attribute-based access control
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Challenge
Securing an application using attribute-based access control
4 Aufgaben
30 Min.
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Each candidate Case includes a Taxpayer Identification Number (TIN) to identify the candidate. This information is considered sensitive personal...
Securing an application using role-based access control
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Challenge
Securing an application using role-based access control
2 Aufgaben
20 Min.
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In the Employee Evaluation case, TGB provides an optional, case-wide action to update an employee’s goals. The Human Resources (HR) department...
Setting a visibility condition for form content
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Challenge
Setting a visibility condition for form content
1 Aufgabe
5 Min.
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The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...
Using RBAC to organize and manage access to case attachments
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Challenge
Using RBAC to organize and manage access to case attachments
4 Aufgaben
30 Min.
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Applicants for an open position at TGB must submit a resume as part of the application process. To ensure the security of resumes attached to a...