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Pega NLP Essentials

Pega Process AI Essentials

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 Std. 30 Min.

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    24.1 Release notes

    • Modul

      24.1 Release notes

      2 Themen

      25 Min.

      Pega Platform '24.1 Visible to: All users
    • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

    Applying NLP for Case classification

    • Modul

      Applying NLP for Case classification

      1 Thema

      10 Min.

      Pega Platform '24.1 Visible to: All users
    • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

    Architecture and design during the Prepare phase

    • Modul

      Architecture and design during the Prepare phase

      6 Themen

      1 Std. 30 Min.

      Visible to: All users
    • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

    Pega Express overview for Business Architects

    Customer Decision Hub predictions

    Defining a customer Microjourney

    Defining prediction patterns

    • Modul

      Defining prediction patterns

      2 Themen

      20 Min.

      Visible to: All users
    • Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

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