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Configuring security policies
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Challenge
Configuring security policies
2 Aufgaben
5 Min.
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GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
Configuring a dashboard
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Challenge
Configuring a dashboard
2 Aufgaben
30 Min.
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Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring business conditions
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Challenge
Configuring business conditions
2 Aufgaben
5 Min.
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Creating reports that combine data from multiple classes
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Challenge
Creating reports that combine data from multiple classes
2 Aufgaben
30 Min.
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating an Insight
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Challenge
Creating an Insight
2 Aufgaben
15 Min.
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Monitoring the guardrail compliance score
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Challenge
Monitoring the guardrail compliance score
2 Aufgaben
10 Min.
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The GoGoRoad application development team has completed and checked in their work for the day. You evaluate the quality of their work by viewing the...
Securing an application using attribute-based access control
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Challenge
Securing an application using attribute-based access control
4 Aufgaben
30 Min.
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Each candidate Case includes a Taxpayer Identification Number (TIN) to identify the candidate. This information is considered sensitive personal...
Securing an application using role-based access control
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Challenge
Securing an application using role-based access control
2 Aufgaben
20 Min.
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In the Employee Evaluation case, TGB provides an optional, case-wide action to update an employee’s goals. The Human Resources (HR) department...
Using RBAC to organize and manage access to case attachments
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Challenge
Using RBAC to organize and manage access to case attachments
4 Aufgaben
30 Min.
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Applicants for an open position at TGB must submit a resume as part of the application process. To ensure the security of resumes attached to a...