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Pega Customer Decision Hub Foundation

Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Misión

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Retos

    1 h 30 minutos

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    System Architect

    Accessibility in your project plan

    • Módulo

      Accessibility in your project plan

      5 Temas

      1 h 5 minutos

      Visible to: All users
    • Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

    Best practices for building accessibility into Pega applications

    • Módulo

      Best practices for building accessibility into Pega applications

      5 Temas

      1 h 15 minutos

      Visible to: All users
    • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

    Business conditions

    • Módulo

      Business conditions

      2 Temas

      20 minutos

      Visible to: All users
    • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

    Monitoring your contact center with Insights

    • Módulo

      Monitoring your contact center with Insights

      2 Temas

      15 minutos

      Visible to: All users
    • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

    Presenting suggestions for agents

    • Módulo

      Presenting suggestions for agents

      4 Temas

      35 minutos

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    Configuring business conditions

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