This module provides an overview of Pega Platform™ UX solutions and their advantages.

This module provides an overview of Pega Platform™ UX solutions and their advantages.

Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...