Search
24.1 Release notes
-
Módulo
24.1 Release notes
2 Temas
25 minutos
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Activities
-
Módulo
Activities
2 Temas
25 minutos
-
Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Additionally, discover when to use an...
Activities and Automations
-
Módulo
Activities and Automations
3 Temas
35 minutos
-
Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an Automation...
Background processing
-
Módulo
Background processing
4 Temas
50 minutos
-
Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...
Business conditions
-
Módulo
Business conditions
2 Temas
20 minutos
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Circumstancing Case processing
-
Módulo
Circumstancing Case processing
4 Temas
50 minutos
-
Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Configuring common phrases for agents
-
Módulo
Configuring common phrases for agents
1 Tema
10 minutos
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating and managing teams of users
-
Módulo
Creating and managing teams of users
1 Tema
15 minutos
-
Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Creating custom tabs
-
Módulo
Creating custom tabs
2 Temas
25 minutos
-
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Customizing the customer service user interface
-
Módulo
Customizing the customer service user interface
2 Temas
15 minutos
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...