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Configuring Rule resolution
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Reto
Configuring Rule resolution
2 Tareas
25 minutos
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Human Resources (HR) business partners create benefits enrollment and employee evaluation Cases on behalf of TGB employees. To ensure that they create...
Configuring a coaching tip
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Reto
Configuring a coaching tip
2 Tareas
15 minutos
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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Reto
Configuring a common phrase
2 Tareas
15 minutos
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring business conditions
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Reto
Configuring business conditions
2 Tareas
5 minutos
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring customer verification
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Reto
Configuring customer verification
3 Tareas
15 minutos
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The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a composite tab
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Reto
Creating a composite tab
2 Tareas
5 minutos
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
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Customizing the user interface for agents
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Reto
Customizing the user interface for agents
2 Tareas
15 minutos
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Designating a relevant record
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Reto
Designating a relevant record
6 Tareas
30 minutos
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The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...
Queuing a task for background processing
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Reto
Queuing a task for background processing
1 Tarea
30 minutos
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To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...
Updating a dialog
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Reto
Updating a dialog
1 Tarea
15 minutos
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...