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Configuring common phrases for agents
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Reto
Configuring common phrases for agents
3 Tareas
5 minutos
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring conditional visibility in Constellation Views
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Reto
Configuring conditional visibility in Constellation Views
3 Tareas
30 minutos
Pega Platform '23 -
Work on the Tell Us More application from Sweet Life Inc. continues. In this challenge, you are tasked with configuring the View associated with the C...
Configuring Primary Fields for BAs
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Reto
Configuring Primary Fields for BAs
4 Tareas
10 minutos
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During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Configuring UI elements
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Reto
Configuring UI elements
2 Tareas
10 minutos
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Creating a Digital Messaging interface
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Reto
Creating a Digital Messaging interface
2 Tareas
10 minutos
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating a Pega Web Mashup
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Reto
Creating a Pega Web Mashup
4 Tareas
15 minutos
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GoGoRoad is a roadside assistance application owned by Uplus Auto. GoGoRoad stakeholders want to give customers the ability to create a new assistance...
Creating data relationships in Views
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Reto
Creating data relationships in Views
4 Tareas
10 minutos
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating field groups in Constellation Views
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Reto
Creating field groups in Constellation Views
6 Tareas
35 minutos
Pega Platform '23 -
Important aspects of the UI configuration for the Tell Us More application from Sweet Life Inc. are field groups and the Search and select pattern for...
Creating partial Views with Constellation
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Reto
Creating partial Views with Constellation
4 Tareas
45 minutos
Pega Platform '23 -
As a Case progresses toward resolution, users often need to review information that was previously entered or referenced earlier in the Case Life...
Customizing a View at run time
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Reto
Customizing a View at run time
3 Tareas
15 minutos
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GoGoRoad stakeholders want the Enter customer information View and Identify Location View to be streamlined to display the relevant information with...