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Senior System Architect

System Architect

24.1 Release notes

  • Módulo

    24.1 Release notes

    2 Temas

    25 minutos

    Pega Platform '24.1 Visible to: All users
  • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

Best practices for keeping your Pega applications running smoothly

  • Módulo

    Best practices for keeping your Pega applications running smoothly

    3 Temas

    25 minutos

    Visible to: All users
  • Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...

Configuring a dashboard

Creating a case from email

Defining a reporting strategy

Designing reports with multiple sources

Email bot cases and responses

  • Módulo

    Email bot cases and responses

    2 Temas

    25 minutos

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Módulo

    Email Manager portal

    6 Temas

    55 minutos

    Visible to: All users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

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