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Creating and setting application variables
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Défi
Creating and setting application variables
2 Tâches
15 mins
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GoGoRoad stakeholders want a quick way to control the application behavior of the Assistance Request Case Type that uses a custom Condition to skip...
Creating a Digital Messaging interface
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Défi
Creating a Digital Messaging interface
2 Tâches
10 mins
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Validating data against business logic
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Défi
Validating data against business logic
1 Tâche
10 mins
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Customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card transactions are...
Validating data in Dev Studio
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Défi
Validating data in Dev Studio
2 Tâches
10 mins
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GoGoRoad customers with Standard coverage provide credit card information during the Submission Stage of an Assistance Request Case to pay for...
Saving data to a system of record
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Défi
Saving data to a system of record
3 Tâches
10 mins
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The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...
Standardwerte für Eigenschaften festlegen
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Défi
Standardwerte für Eigenschaften festlegen
4 Tâches
10 mins
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Der Programm-Manager von GoGoRoad möchte sicherstellen, dass im Callcenter ausreichend Personal vorhanden ist, um Serviceverzögerungen zu vermeiden...
Simulating an external data source
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Défi
Simulating an external data source
3 Tâches
10 mins
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During roadside assistance, a service provider performs minor mechanical repairs. Requests for roadside assistance must identify the vehicle so that...
Integrating external customer service data
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Défi
Integrating external customer service data
5 Tâches
30 mins
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A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
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Défi
Leveraging reports in the contact center
4 Tâches
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Localizing a UI form
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Défi
Localizing a UI form
3 Tâches
45 mins
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GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...