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Configuring intelligent routing
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Défi
Configuring intelligent routing
2 Tâches
10 mins
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The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring the Email Manager portal
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Défi
Configuring the Email Manager portal
3 Tâches
15 mins
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The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Configuring UI elements
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Défi
Configuring UI elements
2 Tâches
10 mins
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Creating a case completion prediction
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Défi
Creating a case completion prediction
3 Tâches
15 mins
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U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Creating a Digital Messaging interface
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Défi
Creating a Digital Messaging interface
2 Tâches
10 mins
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating a fraud prediction
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Défi
Creating a fraud prediction
3 Tâches
15 mins
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U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Creating a Pega Email Bot
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Défi
Creating a Pega Email Bot
2 Tâches
15 mins
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The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...
Creating an email account
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Défi
Creating an email account
1 Tâche
10 mins
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The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Creating data relationships in Views
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Défi
Creating data relationships in Views
4 Tâches
10 mins
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Customizing a View at run time
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Défi
Customizing a View at run time
3 Tâches
15 mins
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GoGoRoad stakeholders want the Enter customer information View and Identify Location View to be streamlined to display the relevant information with...