This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...

Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...

In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...

Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...

Gain greater understanding of the key features, capabilities and benefits of the Pega Customer Decision Hub in this course. Learn how components such...

Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Gain experience with several products that are a part of Pega Customer Service™. In this overview mission, you see how Pega Customer Service uses...