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24.1 Release notes
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Module
24.1 Release notes
2 Rubriques
25 mins
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Application quality practices
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Module
Application quality practices
5 Rubriques
40 mins
All Products -
This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...
Applying NLP for Case classification
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Module
Applying NLP for Case classification
1 Rubrique
10 mins
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Applying the advanced features of test automation
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Module
Applying the advanced features of test automation
4 Rubriques
25 mins
All Products -
Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...
Architecture and design during the Prepare phase
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Module
Architecture and design during the Prepare phase
6 Rubriques
1h 30 mins
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Best practices for keeping your Pega applications running smoothly
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Module
Best practices for keeping your Pega applications running smoothly
3 Rubriques
25 mins
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Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...
Configuring common phrases for agents
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Module
Configuring common phrases for agents
1 Rubrique
10 mins
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Customizing the customer service user interface
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Module
Customizing the customer service user interface
2 Rubriques
15 mins
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Defining a customer Microjourney
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Module
Defining a customer Microjourney
5 Rubriques
50 mins
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
DevOps
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Module
DevOps
5 Rubriques
50 mins
All Products -
This module outlines the concepts, importance, and the implementation of DevOps practices.