Search
Routing email based on content
-
Module
Routing email based on content
3 Rubriques
25 mins
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Service requests
-
Module
Service requests
9 Rubriques
50 mins
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Web services
-
Module
Web services
1 Rubrique
15 mins
-
Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...
Training the email bot
-
Module
Training the email bot
2 Rubriques
20 mins
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Validating data against a pattern
-
Module
Validating data against a pattern
1 Rubrique
10 mins
-
Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...
Accessing a Pega application using the Pega API
-
Défi
Accessing a Pega application using the Pega API
1 Tâche
10 mins
-
The IT department is adding the ability for users to work on an internal Portal. They submitted a requirement to display open positions within TGB to...
Updating Assignment routing
-
Défi
Updating Assignment routing
2 Tâches
20 mins
-
The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Adding a new property to an existing entity
-
Défi
Adding a new property to an existing entity
4 Tâches
20 mins
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding an external data source to a data type
-
Défi
Adding an external data source to a data type
6 Tâches
30 mins
-
Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Overriding Case Urgency
-
Défi
Overriding Case Urgency
1 Tâche
10 mins
-
Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...