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Case Management Intermediate

Email Bots for Pega Customer Service

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    2 heures 50 mins

    Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Extending service-level agreement configurations

Application migration

Application rulesets

Application versioning

Approving cases with an authority matrix

  • Module

    Approving cases with an authority matrix

    2 Rubriques

    25 mins

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Configuring cascading approvals with an authority matrix

Creating a case from email

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