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Case Management Intermediate

Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 heures 25 mins

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Updating assignment routing

Overriding case urgency

Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren

Configuring parallel processing

Configuring case locking

Configuring flow action post-processing

Creating reports that combine data from multiple classes

Creating a new service request

  • Défi

    Creating a new service request

    6 Tâches

    10 mins

    Visible to all users
  • U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

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