Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...

Examine the tools that are available to assist in debugging Constellation applications.

Explore how you can configure Views to create the user interface in a Constellation application. 

Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.

Validate user data against business logic to avoid invalid data within applications.

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...