Project team members use the Developer Assistant pane to organize work and Agile Workbench to create, view, and update user stories, bugs, and...

Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

Automating actions whenever the value of a property changes allows for more sophisticated case automation.

As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...

Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.

Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.

With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...