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Data and Integration Essentials

  • ミッション

    Data and Integration Essentials

    7 モジュール

    6 チャレンジ

    6 時間 30 分

    Visible to: All users
  • Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...

Pega Customer Decision Hub Foundation

Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • ミッション

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 チャレンジ

    1時間 30 分

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    System Architect

    Best practices for building accessibility into Pega applications

    • モジュール

      Best practices for building accessibility into Pega applications

      5 トピック

      1時間 15 分

      Visible to: All users
    • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

    Business conditions

    • モジュール

      Business conditions

      2 トピック

      20 分

      Visible to: All users
    • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

    Creating Customer Service data sources

    • モジュール

      Creating Customer Service data sources

      1 トピック

      10 分

      Visible to: All users
    • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

    Integrating external data

    • モジュール

      Integrating external data

      2 トピック

      20 分

      Pega Customer Service 8.8 Visible to: All users
    • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

    Monitoring your contact center with Insights

    • モジュール

      Monitoring your contact center with Insights

      2 トピック

      15 分

      Visible to: All users
    • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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