Search
Business conditions
-
モジュール
Business conditions
2 トピック
20 分
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Configuring a dashboard
-
モジュール
Configuring a dashboard
1 トピック
15 分
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring common phrases for agents
-
モジュール
Configuring common phrases for agents
1 トピック
10 分
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating custom tabs
-
モジュール
Creating custom tabs
2 トピック
25 分
-
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Customizing the customer service user interface
-
モジュール
Customizing the customer service user interface
2 トピック
15 分
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Pega Express introduction
-
モジュール
Pega Express introduction
3 トピック
20 分
-
Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Guiding a customer service agent with dialogs
-
モジュール
Guiding a customer service agent with dialogs
2 トピック
15 分
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Monitoring your contact center with Insights
-
モジュール
Monitoring your contact center with Insights
2 トピック
15 分
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Configuring a dashboard
-
チャレンジ
Configuring a dashboard
2 タスク
30 分
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...