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Case Management Intermediate
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ミッション
Case Management Intermediate
5 モジュール
5 チャレンジ
5 時間 15 分
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Continue learning about Case Management using Pega Platform™.
Pega Customer Service Case Management Edition
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ミッション
Pega Customer Service Case Management Edition
2 モジュール
3 チャレンジ
1時間 30 分
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Senior System Architect
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ミッション
Senior System Architect
3 ミッション
11 モジュール
11 チャレンジ
1 day 8 時間 55 分
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Access control
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モジュール
Access control
5 トピック
1時間 5 分
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Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.
Creating a case from email
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モジュール
Creating a case from email
2 トピック
20 分
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Debugging system performance
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モジュール
Debugging system performance
3 トピック
1時間
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Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Decision tables and trees
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モジュール
Decision tables and trees
4 トピック
35 分
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Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Extending Service-Level Agreement configurations
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モジュール
Extending Service-Level Agreement configurations
2 トピック
30 分
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In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Flow Action processing
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モジュール
Flow Action processing
2 トピック
20 分
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In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...
Managing concurrent Case access
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モジュール
Managing concurrent Case access
1 トピック
15 分
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Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...