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PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • ミッション

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 チャレンジ

    1時間 30 分

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    System Architect

    24.1 Release notes

    • モジュール

      24.1 Release notes

      2 トピック

      25 分

      Pega Platform '24.1 Visible to: All users
    • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

    Configuring a dashboard

    Creating a Rule

    Digital messaging

    • モジュール

      Digital messaging

      3 トピック

      25 分

      Visible to: All users
    • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

    Evaluating application data with Insights for Business Architects

    Exploring application data with Insights

    Gaining insight into business efficiency

    Monitoring your contact center with Insights

    • モジュール

      Monitoring your contact center with Insights

      2 トピック

      15 分

      Visible to: All users
    • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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