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Pega Voice AI introduction
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モジュール
Pega Voice AI introduction
2 トピック
25 分
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Pega Web Mashup
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モジュール
Pega Web Mashup
4 トピック
50 分
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Pega Web Mashup enables you to embed a Pega Platform™ application in another web application. You can create a mashup to display information about a...
Presenting suggestions for agents
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モジュール
Presenting suggestions for agents
4 トピック
35 分
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Routing email based on content
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モジュール
Routing email based on content
3 トピック
25 分
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
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モジュール
Training the email bot
2 トピック
20 分
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
UI authoring in Constellation
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モジュール
UI authoring in Constellation
5 トピック
50 分
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.
Enabling accessibility features in an application
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チャレンジ
Enabling accessibility features in an application
1 タスク
10 分
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To ensure compliance with government regulations on accessibility, GoGoRoad wants to assess the user experience (UX) for users with color vision...
Adding dynamic functionality to a button
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チャレンジ
Adding dynamic functionality to a button
2 タスク
10 分
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Adding fields to Views
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チャレンジ
Adding fields to Views
4 タスク
20 分
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Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Adding Portals and landing pages in Constellation applications
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チャレンジ
Adding Portals and landing pages in Constellation applications
5 タスク
30 分
Pega Platform '23 -
Sweet Life stakeholders have decided to create different Portals so that the users of their Tell Us More application only have access to the...