Defining a customer Microjourney

Learn how Case Types represent a customer Microjourney® from beginning to a desired outcome. Design the lifecycle of a Case Type as a series of Steps organized into Stages that reflect major milestones in Case processing.

Beginner

Case Management

English

After completing this module, you should be able to:

Identify the elements of a Case Lifecycle: Stages, Processes, and Steps.

Differentiate between a Primary Stage and Alternate Stage.

Model the lifecycle of a Case Type.

Available in the following mission:

Solution Builder Foundations v1

Topics

Case Lifecycle

10 mins

Case Lifecycle design

10 mins

Module Quiz

10 mins