Skip to main content

Module

User guidance

2 Topics

15 mins

 Visible to: All users
Beginner
Pega Platform 8.7
Case Management
English
Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks.

After completing this module, you should be able to:

Identify the role of case status in case processing
Identify when status changes occur during case processing
Identify the role of instructions in assigning tasks to users
Add instructions to an assigned task

Practice what you learned in the following Challenge:

Setting Case Status v4

Available in the following missions:

Low-Code App Builder v4 Introduction to Pega Platform v5 Case Management Foundation v3

Topics

Case Status

5 mins

Assignment instructions

5 mins

Module Quiz

5 mins

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice