Defining a customer Microjourney

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps organized into Stages that reflect major milestones in Case processing.

Beginner

Case Management

Constellation

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the elements of a Case Life Cycle: Stages, Processes, and Steps.

Differentiate between a Primary Stage and Alternate Stage.

Model the life cycle of a Case Type.

Pratique o que aprendeu no seguinte Desafio:

Designing a Case Life Cycle v6

Disponível nas seguintes missões:

Low-Code App Builder v6 Introduction to Pega Platform v7 Case Management Foundation v5

Tópicos

Case Life Cycle

10 min

Case Life Cycle design

10 min

Multi-step Forms

5 min

Draft mode

10 min

Quiz do módulo

10 min