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Enabling Pega Customer Decision Hub agents
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Challenge
Enabling Pega Customer Decision Hub agents
2 Tasks
5 mins
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The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...
Enhancing entity extraction with machine learning
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Challenge
Enhancing entity extraction with machine learning
5 Tasks
25 mins
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The U+ Air chatbot channel detects U+ Air ticket numbers using a RUTA-based model. The current entity model recognizes a ticket number in the...
Enhancing the pricing Data Model
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Challenge
Enhancing the pricing Data Model
3 Tasks
1 hr
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The delivery service application initially used declare Expressions to price and compute the cost of different priceable items, such as business...
Routing weather cases to facility coordinators
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Challenge
Routing weather cases to facility coordinators
5 Tasks
30 mins
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If the probability of rain is greater than or equal to 40 percent for an event day, a process to make other arrangements begins. A facility...
Routing parking cases to facility coordinators
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Challenge
Routing parking cases to facility coordinators
5 Tasks
30 mins
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Front Stage provides an optional parking service. If users select this option, the facility coordinator specializing in parking and has the least...
Sending offer emails
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Challenge
Sending offer emails
5 Tasks
20 mins
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U+ Bank has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service...
Sending emails for multiple actions in outbound
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Challenge
Sending emails for multiple actions in outbound
4 Tasks
20 mins
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After their recent success promoting a credit card offer in an email, the marketing department at U+ Bank wants to promote multiple credit card offers...
Escalating late work
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Challenge
Escalating late work
1 Task
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Exercise setup - Business Operations environment
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Challenge
Exercise setup - Business Operations environment
1 Task
15 mins
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In a typical implementation project, the system administrator is responsible for setting up the users and access groups and completing security checks...
Exercise setup - Development environment
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Challenge
Exercise setup - Development environment
1 Task
15 mins
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In a typical implementation project, the system administrator is responsible for setting up the users and access groups, and completing security...