To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

Design reports to analyze Case data and provide insight into processes and workflows.

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.