Search
Architecture and design during the Prepare phase
-
Module
Architecture and design during the Prepare phase
6 Topics
1 hr 30 mins
-
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Best practices for keeping your Pega applications running smoothly
-
Module
Best practices for keeping your Pega applications running smoothly
3 Topics
25 mins
-
Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...
Creating a Rule
-
Module
Creating a Rule
5 Topics
45 mins
-
Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...
Customer Decision Hub predictions
-
Module
Customer Decision Hub predictions
3 Topics
35 mins
-
Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Defining a customer Microjourney
-
Module
Defining a customer Microjourney
5 Topics
50 mins
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Defining prediction patterns
-
Module
Defining prediction patterns
2 Topics
20 mins
-
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Email bot cases and responses
-
Module
Email bot cases and responses
2 Topics
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Module
Email Manager portal
6 Topics
55 mins
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
-
Module
Intelligent routing
4 Topics
1 hr
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Low code during the Build phase
-
Module
Low code during the Build phase
5 Topics
55 mins
-
In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...