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Application Development Intermediate
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Mission
Application Development Intermediate
7 Modules
7 Challenges
8 hrs 20 mins
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Take the next step in your journey towards mastering Application Development.
Note: The example applications and challenge applications in this mission...
Case Management Intermediate
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Mission
Case Management Intermediate
5 Modules
5 Challenges
5 hrs 15 mins
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Continue learning about case management using Pega Platform™.
Note: The example applications and challenge applications in this mission are built on...
Pega Customer Service Case Management Edition
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Mission
Pega Customer Service Case Management Edition
2 Modules
3 Challenges
1 hr 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Voice AI
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Mission
Pega Voice AI
8 Modules
2 hrs 50 mins
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Activities
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Module
Activities
2 Topics
25 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Additionally, discover when to use an...
Activities and automations
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Module
Activities and automations
3 Topics
35 mins
Pega Platform 8.8 -
Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an automation...
Extending service-level agreement configurations
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Module
Extending service-level agreement configurations
2 Topics
30 mins
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In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...
Automating actions when a property value changes
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Module
Automating actions when a property value changes
1 Topic
15 mins
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Automating actions whenever the value of a property changes allows for more sophisticated case automation.
Background processing
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Module
Background processing
4 Topics
50 mins
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Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...
Circumstancing case processing
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Module
Circumstancing case processing
4 Topics
40 mins
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Create variations of a rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business...