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Creating and setting application variables
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Challenge
Creating and setting application variables
2 Tasks
15 mins
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GoGoRoad stakeholders want a quick way to control the application behavior of the Assistance Request Case Type that uses a custom Condition to skip...
Validating data against business logic
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Challenge
Validating data against business logic
1 Task
10 mins
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Customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card transactions are...
Validating data in Dev Studio
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Challenge
Validating data in Dev Studio
2 Tasks
10 mins
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GoGoRoad customers with Standard coverage provide credit card information during the Submission Stage of an Assistance Request Case to pay for...
Saving data to a system of record
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Challenge
Saving data to a system of record
3 Tasks
10 mins
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The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...
Sizing a Pega Platform project
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Challenge
Sizing a Pega Platform project
2 Tasks
15 mins
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Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...
Standardwerte für Eigenschaften festlegen
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Challenge
Standardwerte für Eigenschaften festlegen
4 Tasks
10 mins
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Der Programm-Manager von GoGoRoad möchte sicherstellen, dass im Callcenter ausreichend Personal vorhanden ist, um Serviceverzögerungen zu vermeiden...
Simulating an external data source
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Challenge
Simulating an external data source
3 Tasks
10 mins
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During roadside assistance, a service provider performs minor mechanical repairs. Requests for roadside assistance must identify the vehicle so that...
Integrating external customer service data
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Challenge
Integrating external customer service data
5 Tasks
30 mins
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A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Manipulating application data in Dev Studio
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Challenge
Manipulating application data in Dev Studio
3 Tasks
20 mins
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To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...