Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...