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Conducting an interaction
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Challenge
Conducting an interaction
4 Tasks
15 mins
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Sarah Connor needs help with her account and clarification in her transaction. She starts an interaction with a customer service representative (CSR)...
Updating a dialog
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Challenge
Updating a dialog
2 Tasks
15 mins
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As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...
Sending offer emails
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Challenge
Sending offer emails
5 Tasks
20 mins
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U+ Bank has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service...
The Data Model
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Module
The Data Model
4 Topics
50 mins
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Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
Accessing sourced data in a Case
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Module
Accessing sourced data in a Case
5 Topics
1 hr 5 mins
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Configure the structure and refresh strategies for Data Pages to optimize the retrieving, refreshing, and persistence of data for Case processing.
Business use case: Cross-sell on the web extended
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Module
Business use case: Cross-sell on the web extended
1 Topic
15 mins
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Next-Best-Action Designer guides you through the creation of a Next-Best-Action strategy for your business. Learn about several use cases where hand...
Creating a custom business report
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Challenge
Creating a custom business report
4 Tasks
15 mins
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Preparing for data migration
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Challenge
Preparing for data migration
5 Tasks
25 mins
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U+ Bank, a retail bank, plans to prepare its systems to generate the artifacts and configure the settings that are required to migrate sampled data...
Processing a continuous Data Stream
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Challenge
Processing a continuous Data Stream
6 Tasks
20 mins
Pega Platform -
U+ Comms, a sizable telecommunications company, aims to promptly assist customers who often experience dropped calls. To detect the dropped calls, the...
Sending emails for multiple actions in outbound
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Challenge
Sending emails for multiple actions in outbound
4 Tasks
20 mins
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After their recent success promoting a credit card offer in an email, the marketing department at U+ Bank wants to promote multiple credit card offers...