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Application Development

Configuring business conditions

  • Modul

    Configuring business conditions

    2 Themen

    20 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Creating a new Cosmos application

  • Modul

    Creating a new Cosmos application

    2 Themen

    30 Min.

    Pega Platform 8.4 Für alle Benutzer sichtbar
  • Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack. 

Digital messaging

  • Modul

    Digital messaging

    4 Themen

    30 Min.

    Für alle Benutzer sichtbar
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Email bot cases and responses

  • Modul

    Email bot cases and responses

    2 Themen

    25 Min.

    Pega Platform 8.7 Für alle Benutzer sichtbar
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Modul

    Email Manager portal

    5 Themen

    55 Min.

    Pega Platform 8.7 Für alle Benutzer sichtbar
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

  • Modul

    Intelligent routing

    4 Themen

    1 Std.

    Pega Platform 8.7 Für alle Benutzer sichtbar
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Low-code defined

Pega Email Bot configuration

  • Modul

    Pega Email Bot configuration

    3 Themen

    45 Min.

    Pega Platform 8.7 Für alle Benutzer sichtbar
  • Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Configuring business conditions

  • Challenge

    Configuring business conditions

    2 Aufgaben

    5 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...

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