Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Die Pega-Plattform generiert den Anwendungscode im Hintergrund unter Anwendung der von Ihnen erstellten Regeln. Im Dev Studio können Sie verwalten...

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

Mit Dev Studio können Entwickler das im App Studio konfigurierte Anwendungsverhalten erweitern. Erfahren Sie, wie Sie mit Dev Studio die Konfiguration...

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...

Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...