Search
Configuring a knowledge article suggestion
-
Challenge
Configuring a knowledge article suggestion
5 Aufgaben
5 Min.
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring chat queues
Configuring common phrases for agents
-
Challenge
Configuring common phrases for agents
3 Aufgaben
5 Min.
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Creating data relationships in Views
-
Challenge
Creating data relationships in Views
4 Aufgaben
10 Min.
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a Data Model
-
Challenge
Creating a Data Model
3 Aufgaben
10 Min.
-
When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...
Creating a data relationship
-
Challenge
Creating a data relationship
2 Aufgaben
15 Min.
-
The mayor of MyTown asks you, the town project manager, to enable residents who report problems online to enter contact information and list any...
Creating and setting application variables
-
Challenge
Creating and setting application variables
2 Aufgaben
15 Min.
-
GoGoRoad stakeholders want a quick way to control the application behavior of the Assistance Request Case Type that uses a custom Condition to skip...
Creating a Digital Messaging interface
-
Challenge
Creating a Digital Messaging interface
2 Aufgaben
10 Min.
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Validating data against business logic
-
Challenge
Validating data against business logic
1 Aufgabe
10 Min.
-
Customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card transactions are...
Validating data in Dev Studio
-
Challenge
Validating data in Dev Studio
2 Aufgaben
10 Min.
-
GoGoRoad customers with Standard coverage provide credit card information during the Submission Stage of an Assistance Request Case to pay for...