Search
Pega Support
-
Modul
Pega Support
2 Themen
25 Min.
Pega Cloud for Government -
Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...
Presenting suggestions for agents
-
Modul
Presenting suggestions for agents
4 Themen
35 Min.
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Production readiness during the Adopt phase
-
Modul
Production readiness during the Adopt phase
4 Themen
50 Min.
-
The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
The Discover phase and your MLP
-
Modul
The Discover phase and your MLP
12 Themen
1 Std. 55 Min.
-
Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
The Prepare phase and project kickoff
-
Modul
The Prepare phase and project kickoff
7 Themen
1 Std. 15 Min.
-
The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Configuring a coaching tip
-
Challenge
Configuring a coaching tip
2 Aufgaben
15 Min.
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Challenge
Configuring a common phrase
2 Aufgaben
15 Min.
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring a dashboard
-
Challenge
Configuring a dashboard
2 Aufgaben
30 Min.
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Creating a custom business report
-
Challenge
Creating a custom business report
4 Aufgaben
15 Min.
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating an Insight
-
Challenge
Creating an Insight
2 Aufgaben
15 Min.
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...