Search
Rule resolution
-
Modul
Rule resolution
5 Themen
1 Std.
-
Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...
Routing email based on content
-
Modul
Routing email based on content
3 Themen
25 Min.
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Service requests
-
Modul
Service requests
9 Themen
50 Min.
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Training the email bot
-
Modul
Training the email bot
2 Themen
20 Min.
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Updating Assignment routing
-
Challenge
Updating Assignment routing
2 Aufgaben
20 Min.
-
The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Adding a new property to an existing entity
-
Challenge
Adding a new property to an existing entity
4 Aufgaben
20 Min.
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
-
Challenge
Adding clickstream data to a customer profile
6 Aufgaben
30 Min.
-
U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...
Overriding Case Urgency
-
Challenge
Overriding Case Urgency
1 Aufgabe
10 Min.
-
Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Automating actions when a property value changes
-
Challenge
Automating actions when a property value changes
2 Aufgaben
15 Min.
-
The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...
Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren
-
Challenge
Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren
2 Aufgaben
10 Min.
-
GoGoRoad-Stakeholder möchten Gebietsleitern gestatten, mit zunehmendem Servicewachstum neue Lieferanten als Dienstanbieter hinzuzufügen. Handelt es...