Search
Pega UX solutions
-
Modul
Pega UX solutions
4 Themen
1 Std.
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega Voice AI introduction
-
Modul
Pega Voice AI introduction
2 Themen
25 Min.
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Presenting suggestions for agents
-
Modul
Presenting suggestions for agents
4 Themen
35 Min.
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Production readiness during the Adopt phase
-
Modul
Production readiness during the Adopt phase
4 Themen
50 Min.
-
The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
The Discover phase and your MLP
-
Modul
The Discover phase and your MLP
12 Themen
1 Std. 55 Min.
-
Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
The Prepare phase and project kickoff
-
Modul
The Prepare phase and project kickoff
7 Themen
1 Std. 15 Min.
-
The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Adding dynamic functionality to a button
-
Challenge
Adding dynamic functionality to a button
2 Aufgaben
10 Min.
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Adding fields to Views
-
Challenge
Adding fields to Views
4 Aufgaben
20 Min.
-
Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Configuring a dashboard
-
Challenge
Configuring a dashboard
2 Aufgaben
30 Min.
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring a form View
-
Challenge
Configuring a form View
2 Aufgaben
10 Min.
-
After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...