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Always-On Outbound Customer Engagement
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Misión
Always-On Outbound Customer Engagement
7 Módulos
7 Retos
5Â horas 55Â minutos
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Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Business Agility in 1:1 Customer Engagement
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Misión
Business Agility in 1:1 Customer Engagement
7 Módulos
5 Retos
5Â horas 35Â minutos
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This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Cross-Sell on the Web
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Misión
Cross-Sell on the Web
7 Módulos
10 Retos
6Â horas 25Â minutos
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Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
Cross-Sell on the Web Extended
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Misión
Cross-Sell on the Web Extended
1 Misión
6 Módulos
8 Retos
13Â horas 20Â minutos
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The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hubâ„¢ and provides the best practice for implementing enterprise-level...
Customer Service Developer
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Misión
Customer Service Developer
3 Misiones
3 Módulos
3 Retos
22Â horas
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In this mission, students learn how to customize a Pega Customer Serviceâ„¢ application. Students can configure a chatbot with Digital Messaging and...
Customer Service Low-Code Developer
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Misión
Customer Service Low-Code Developer
5 Misiones
7 Módulos
6 Retos
1 day 15Â horas 42Â minutos
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Learn how easy it is to configure Pega Customer Serviceâ„¢ applications. You learn how to create new service cases for agents to interact with customers...
Data and Integration Essentials
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Misión
Data and Integration Essentials
7 Módulos
6 Retos
6Â horas 30Â minutos
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Learn the core principles of data and integration on Pega Platformâ„¢. Business users and delivery team members use these principles to plan and deliver...
Decisioning Consultant
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Misión
Decisioning Consultant
5 Misiones
1 day 7Â horas 25Â minutos
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Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Deployment Manager for 1:1 Customer Engagement
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Misión
Deployment Manager for 1:1 Customer Engagement
5 Módulos
5 Retos
4Â horas 35Â minutos
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Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...
Email Bots for Pega Customer Service
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Misión
Email Bots for Pega Customer Service
4 Módulos
3 Retos
2Â horas 35Â minutos
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Learn how Pega Email Botâ„¢ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...