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Routing Assignments to users
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Módulo
Routing Assignments to users
1 Tema
25Â minutos
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Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Completing work on time
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Módulo
Completing work on time
2 Temas
25Â minutos
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Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Arbitrating between actions
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Módulo
Arbitrating between actions
2 Temas
25Â minutos
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After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs...
Arbitration fundamentals
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Módulo
Arbitration fundamentals
2 Temas
30Â minutos
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After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...
Architecture and design during the Prepare phase
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Módulo
Architecture and design during the Prepare phase
6 Temas
1 h 30Â minutos
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Work assignment
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Módulo
Work assignment
5 Temas
1 h 55Â minutos
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Cases are assigned to users to complete Tasks. For example, an employee expense report that requires approval by the manager of a cost center or a...
Assessing and monitoring quality
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Módulo
Assessing and monitoring quality
6 Temas
1 h 45Â minutos
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Coupled with automated unit tests and test suites, monitor the quality of the rules in your Pega Platformâ„¢ application to ensure quality before you...
Authenticating customers using Digital Messaging
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Módulo
Authenticating customers using Digital Messaging
2 Temas
20Â minutos
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Serviceâ„¢ authenticates...
Auto-balancing in Pega Robot Manager
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Módulo
Auto-balancing in Pega Robot Manager
5 Temas
30Â minutos
Pega Robot Manager 8.5.2 -
Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...
Automating actions when a property value changes
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Módulo
Automating actions when a property value changes
1 Tema
15Â minutos
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Automating actions whenever the value of a property changes allows for more sophisticated case automation.