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Configuring Primary Fields for BAs
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Reto
Configuring Primary Fields for BAs
4 Tareas
10 minutos
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During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Sizing a project in App Studio for BAs
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Reto
Sizing a project in App Studio for BAs
1 Tarea
20 minutos
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With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...
Skipping a Process based on a business context for BAs
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Reto
Skipping a Process based on a business context for BAs
2 Tareas
10 minutos
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Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...
Creating a child Case for BAs
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Reto
Creating a child Case for BAs
8 Tareas
30 minutos
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The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Controlling the workflow based on a business context for BAs
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Reto
Controlling the workflow based on a business context for BAs
2 Tareas
15 minutos
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When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Case-Typ „Backlog“ untersuchen
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Reto
Case-Typ „Backlog“ untersuchen
11 Tareas
30 minutos
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Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...
Configuring UI elements
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Reto
Configuring UI elements
2 Tareas
10 minutos
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Configuring a dashboard
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Reto
Configuring a dashboard
2 Tareas
30 minutos
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Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring a portal
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Reto
Configuring a portal
1 Tarea
10 minutos
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...