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Case Management Intermediate
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Misión
Case Management Intermediate
5 Módulos
5 Retos
5Â horas 15Â minutos
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Continue learning about Case Management using Pega Platformâ„¢.
Pega Voice AI
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Misión
Pega Voice AI
8 Módulos
3Â horas 20Â minutos
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Decision tables and trees
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Módulo
Decision tables and trees
4 Temas
35Â minutos
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Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Extending Service-Level Agreement configurations
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Módulo
Extending Service-Level Agreement configurations
2 Temas
30Â minutos
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In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Flow Action processing
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Módulo
Flow Action processing
2 Temas
20Â minutos
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In Pega Platformâ„¢, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...
Managing concurrent Case access
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Módulo
Managing concurrent Case access
1 Tema
15Â minutos
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Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Organization records
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Módulo
Organization records
3 Temas
25Â minutos
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Pega Platformâ„¢ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Parallel processing
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Módulo
Parallel processing
4 Temas
40Â minutos
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Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...
Service requests
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Módulo
Service requests
9 Temas
50Â minutos
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Configuring Case locking
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Reto
Configuring Case locking
1 Tarea
10Â minutos
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At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...