Search
Business Agility in 1:1 Customer Engagement
-
ミッション
Business Agility in 1:1 Customer Engagement
7 モジュール
5 チャレンジ
5 時間 35 分
-
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Cross-Sell on the Web
-
ミッション
Cross-Sell on the Web
7 モジュール
10 チャレンジ
6 時間 25 分
-
Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
Customer Service Developer
-
ミッション
Customer Service Developer
3 ミッション
3 モジュール
3 チャレンジ
22 時間
-
In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...
Customer Service Low-Code Developer
-
ミッション
Customer Service Low-Code Developer
5 ミッション
7 モジュール
6 チャレンジ
1 day 15 時間 42 分
-
Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Decisioning Consultant
-
ミッション
Decisioning Consultant
4 ミッション
2 モジュール
1 チャレンジ
1 day 50 分
-
Gain greater understanding of the key features, capabilities and benefits of the Pega Customer Decision Hub in this course. Learn how components such...
User Experience (UX) Design
-
ミッション
User Experience (UX) Design
5 モジュール
1 チャレンジ
3 時間 2 分
-
The User Experience (UX) Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...
Email Bots for Pega Customer Service
-
ミッション
Email Bots for Pega Customer Service
4 モジュール
3 チャレンジ
2 時間 35 分
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Call
-
ミッション
Pega Call
6 モジュール
2 時間 15 分
-
Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Pega Customer Decision Hub Foundation
-
ミッション
Pega Customer Decision Hub Foundation
5 モジュール
7 チャレンジ
4 時間 30 分
-
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Customer Service Case Management Edition
-
ミッション
Pega Customer Service Case Management Edition
2 モジュール
3 チャレンジ
1時間 30 分
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...