Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...

Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.

Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...

Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.

Pega Platform™ provides a unified, consistent framework for allowing developers to expose certain application settings for customization. You can...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.